Privacy Policy

1. Who we are

Comichexa (“we,” “us,” “our”) operates the website https://comichexa.online and related online educational services. Our contact details:

• Email: help@comichexa.online
• Phone: +81 3-5369-6000
• Address: 1 Chome-8-1 Yotsuya, Shinjuku City, Tokyo 160-0004, Japan

This policy applies to information collected through our website, email, and enrollment or support processes. It does not cover third-party platforms (for example, payment processors or video hosts), which have their own privacy policies.

2. Information we collect

Depending on how you interact with us, we may collect:

• Contact and account details such as name, email address, billing/shipping address where required, and phone number if you provide it.
• Transaction data related to purchases (amount, product, date). Payment card data is handled by our payment partners—we do not store full card numbers on our servers.
• Technical data such as IP address, browser type, device type, approximate location derived from IP, and pages viewed. This helps us secure the site and understand aggregate usage.
• Communications you send to us, including form submissions and support emails.

3. How we use information

We use personal information to:

• Provide access to courses and related deliverables you purchase.
• Respond to inquiries, verify identity where appropriate, and send service-related notices.
• Improve our website, curriculum clarity, and security monitoring.
• Meet legal, tax, and accounting obligations.
• Send marketing messages only where you have opted in or where applicable law allows; you can opt out as described in promotional emails.

We do not sell your personal information. We do not use cloaking, hidden redirects, or undisclosed data collection practices.

4. Legal bases (where applicable)

If you are in the European Economic Area, the United Kingdom, or similar jurisdictions, we rely on legal bases such as: performance of a contract, legitimate interests (for example, fraud prevention and site security), consent where required (for example, certain cookies or marketing), and legal obligation.

5. Cookies and similar technologies

We may use cookies or local storage for essential site operation, preferences, and analytics. You can control cookies through your browser settings. Blocking essential cookies may affect functionality.

6. Sharing with service providers

We may share limited data with vendors who assist us (hosting, email delivery, analytics, payment processing, customer support tools). They may process data only on our instructions and must protect it appropriately.

7. International transfers

We are located in Japan and may use service providers in other countries. Where required, we implement appropriate safeguards for cross-border transfers.

8. Retention

We retain information as long as needed to provide services, meet legal requirements, resolve disputes, and enforce agreements. Retention periods can vary by data category and jurisdiction.

9. Security

We use reasonable administrative, technical, and organizational measures to protect personal information. No method of transmission over the Internet is completely secure; we encourage strong passwords and caution when sharing sensitive details by email.

10. Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, and to object to certain processing or to port data. You may also have the right to lodge a complaint with a supervisory authority.

To exercise rights, contact help@comichexa.online. We may need to verify your identity before fulfilling a request.

11. Children’s privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13 (or the minimum age required in your region). If you believe a child provided us data, contact us so we can delete it.

12. Changes

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. The “Last updated” date will change when revisions are material. Continued use of the site after updates means you accept the revised policy, unless applicable law requires separate consent.

13. Contact

Questions about privacy: help@comichexa.online or write to the address above.